Crescendo
Customer support combining AI agents and an operating team.
AI-native customer support companies
Managed support, intake and customer-facing business operations. Explore selected firms and platforms, their delivery models and official sources.
Level3AI
Customer-support and sales agents operating across voice, chat and email.
Encore AI
Customer-facing AI agents built from the interactions and practices of revenue teams.
Replicant
Enterprise AI agents that resolve customer-service calls.
Smith.ai
AI and human receptionists running intake and customer calls.
Bland AI
Enterprise voice agents for complex and regulated customer calls.
Prime Alley
AI communications software operated alongside managed enterprise infrastructure.
Cresta
An AI operating system joining customer-service agents and human contact-center teams.
Mujab AI
Managed Arabic-language AI agents for customer service and sales.
Retell AI
A voice-agent platform for customer calls and operational workflows.
Forethought
A customer-support AI platform covering resolution, routing and quality.
PolyAI
An enterprise voice-agent platform for customer-service operations.
Aligned
An AI deal workspace connecting buyers, sellers and the next steps in a B2B sale.
NiCE Cognigy
An enterprise platform for building and operating customer-service AI agents.
Juciva
Managed inbound and outbound AI voice agents for Latin American businesses.
Kim
Customer-support outsourcing combining AI tools with trained CX professionals.
Observe.AI
Purpose-built agents and operating tools for customer experience.
eSAL
Agentic process operations combining autonomous execution and specialist oversight.
Decagon
AI agents for customer conversations and support workflows.
Parloa
Enterprise AI agents for customer-service conversations and operational tasks.
THIENTU
Contact-center and BPO delivery combining agents with human teams.
EmovIA
A managed WhatsApp service using AI agents for customer contact and sales.
Ada
An agentic customer-experience platform for enterprise support.
Sovereign
An AI-native agency running customer-contact workflows for home-service contractors.
What does AI-native mean in customer support & operations?
In customer support & operations, an AI-native firm makes AI central to how it delivers the work. A service firm takes on delivery for you; a software company provides tools your team uses. The distinction matters when comparing scope, human involvement, and responsibility.
Y Combinator’s service-company thesis describes the wider shift toward businesses that use AI to perform work for customers. This index brings those firms together with relevant software, with sources and delivery models kept explicit.
Read Y Combinator’s thesisFAQ
Do I get a managed support team or an AI agent platform?
Check whether the provider operates customer conversations for you or supplies software that your team configures and supervises. Some engagements combine both.
What happens when an AI agent cannot resolve a request?
Ask about human escalation, service hours, supported channels, system integrations and the definition of a resolved conversation. Confirm who handles sensitive or unusual cases.
How do I use these profiles to make a shortlist?
Start with the delivery model and services, then compare company details, named examples and source links. Profiles describe published information; confirm current scope, availability and commercial terms directly with the company.