Overview
THIENTU delivers contact-center and BPO delivery combining agents with human teams.
What THIENTU does
Thientu provides contact-center and outsourced customer operations from Vietnam. Its current service model combines voice and chat agents with human teams for complex, sensitive or high-empathy interactions.
The offering includes inbound support and outbound work across customer communication, routing and operational follow-through. Agents handle repeated workflows, while live specialists receive the context needed when a conversation moves beyond the automated scope.
The company also manages recruiting, training and quality processes around its delivery teams. AI-supported operation is a current phase of an established BPO business, rather than evidence that the firm was founded as an AI-native startup.
Differentiation
Managed contact-center delivery
Clients engage an operating team, not only a conversational software application.
Established service transformed by AI
The model joins existing contact-center expertise with agentic execution and human escalation, preserving the distinction between company history and current technology.
Company details
- Headquarters
- Ho Chi Minh City, Vietnam
