Overview
Kim delivers customer-support outsourcing combining AI tools with trained CX professionals.
What Kim does
Kim runs managed customer support using an AI toolkit and trained CX professionals called Sentinels. The team implements, trains and quality-checks the system, then takes over conversations requiring human judgment.
The product layer includes a helpdesk, live chat, copilot and performance tools connected with commerce, shipping and CRM systems. AI can handle routine tickets while Sentinels govern exceptions, maintain the knowledge and assess the quality of resolutions.
The engagement includes onboarding and a named service owner, with customer communication through a dedicated support relationship. Its commercial unit is a resolved ticket rather than only software seats, connecting the platform with the people delivering support outcomes.
Differentiation
Operation around the AI
Sentinels implement and supervise the system, making Kim a managed support service rather than only a helpdesk add-on.
Resolution-based scope
The published price bundles tooling, implementation and supervision around resolved tickets, distinct from licensing a chatbot for a customer to operate.
Pricing
Published starting price for the managed support offering.
- Managed support
- From $0.70 / resolved ticket
- Includes the AI toolkit, Sentinel implementation and supervision, and support through a CSM and Slack channel.
Company details
Founders & leadership
