Overview
Cresta is an AI operating system joining customer-service agents and human contact-center teams.
What Cresta does
Cresta provides AI for contact-center and customer-experience operations. Its platform combines AI agents that automate conversations, real-time assistance for employees and intelligence drawn from customer interactions.
Agentic Assist gives live agents guidance, knowledge, summaries and writing support. Conversation Intelligence supports quality management, coaching and analysis, while automation-discovery tools identify work suitable for an AI agent. Testing uses customer scenarios before deployment.
Opera supplies a no-code orchestration layer, and an agent operations center helps teams manage performance. The newer Deputy Agent extends into longer-running CX tasks beyond an individual conversation. Customers use the platform across sales, care, retention and collections with integrations into existing systems.
Company details
- Founded
- 2017
- Funding
- More than $270 million reported funding
Founders & leadership
Investors & backers
Cresta announced a $125 million Series D in November 2024, co-led by World Innovation Lab and QIA, taking total funding above $270 million.
- World Innovation Lab
- QIA
- Accenture
- EnvisionX Capital
- LG Technology Ventures
- Qualcomm
- Workday Ventures
Andreessen Horowitz
Greylock- J.P. Morgan
Sequoia Capital- Tiger Global
