Overview
Level3AI develops customer-support and sales agents operating across voice, chat and email.
What Level3AI does
Level3AI’s Emily handles customer-support and sales workflows across voice, chat and email. The platform is built around a company’s policies and connected systems, supporting tasks such as warranty enquiries, returns, bookings and lead follow-up.
Emily identifies the request, verifies the relevant details and follows an approved policy path before taking an action. For sales teams, that can mean qualifying an enquiry and arranging the next visit or conversation. For support teams, it can mean investigating a device or account issue and moving it toward resolution.
AgentOps exposes conversations, playbooks and API calls so operators can inspect what happened. Implementation includes agreeing performance targets and evaluation terms; the company’s guarantee depends on the commitments in the customer contract. Published deployments include Carousell, GetGo and CARSOME.
Company details
- Headquarters
- Singapore
- Funding
- $13 million seed
Founders & leadership
Investors & backers
Level3AI announced a US$13M seed round led by Lightspeed, with participation from BEENEXT, 500 Global, Sovereign’s Capital and Goodwater Capital.
- Lightspeed Venture Partners
- BEENEXT
- 500 Global
- Sovereign’s Capital
- Goodwater Capital
