Overview
Shield Technology Partners is an operating platform for IT-services businesses. It combines local provider leadership with central engineering, operational support and Forge, its AI operating system for service delivery.
What Shield Technology Partners does
Shield partners with IT providers and supplies resources across operations, recruiting, finance and growth. Product and engineering teams work with the local business to build and deploy tools that fit its customer workflows.
Forge supports service-ticket work, project delivery and account management. Its agents can carry out routine tasks while technicians retain control and approvals, and providers can turn their own expertise into agents, skills and runbooks for repeated use.
The underlying IT services are delivered by the portfolio providers. Shield’s role is the group-level operating and technology layer, so it should not be confused with a single managed-service provider or an independently purchased help-desk application.
Differentiation
Compared with an MSP application
Shield combines the technology with partnership, engineering and operating resources for the service business.
Compared with a single MSP
The group supports a network of providers. The local business retains the customer relationship and delivers the underlying IT service.
Investors & backers
Shield Technology Partners lists these backers on its company page.
- ZBS Partners
- Thrive Holdings